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Accessibility

This form is available in English only. If you need help completing this form in another language, please contact an advocate or use the Translating and Interpreting Service (TIS National) on 131 450.

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Purpose of this form

NDIS participants have the right to lodge a complaint, including anonymously if preferred. You do not need to disclose your identity, but it can help us resolve issues more effectively.

The purpose of this form is to allow individuals to raise concerns or complaints regarding the supports and services you have received through Flair For Care, under the NDIS framework. Submitting your complaint helps us to:

  • Ensure safety and quality: We use complaints to review how services are delivered and to identify potential improvements. This aligns with the NDIS Practice Standards under Module 2: Provider Governance and Operational Management, which require providers to maintain a responsive and accessible complaints system.
  • Resolve issues fairly and transparently: We aim to handle complaints effectively, respectfully, and promptly – following NDIS principles of procedural fairness and natural justice.
  • Support continuous improvement: Your feedback is vital for improving our services and ensuring the best outcomes for NDIS participants. This supports the NDIS Commission’s expectations for provider complaint systems to be used for service improvement.

Who this form is for

This form is for anyone who wishes to raise a concern or complaint about the supports or services delivered by Flair For Care under the National Disability Insurance Scheme (NDIS). You may use this form if you are:

  • An NDIS participant receiving supports or services from us.
  • A family member, carer, or representative acting on behalf of a participant.
  • A support worker, advocate, or community member who has witnessed an issue and wishes to raise it.
  • Another service provider or organisation lodging a concern about our services or conduct.

How to complete this form

To make sure we can address your concerns properly, please follow these steps when completing the form:

  • Details – The more detail you provide, the easier it is for us to understand and resolve your concern quickly. It also improves submission quality.
  • Fill in all required fields – these are marked with an asterisk (*) and must be completed before you can submit the form.
  • Describe your concern clearly – include what happened, when it happened, and who was involved (if known).
  • Provide supporting information – you can attach documents, screenshots, pictures or other materials that help explain your complaint.
  • Choose whether to identify yourself – you can submit the form:
    • With your details (preferred, so we can respond directly), or
    • Anonymously, if you do not wish to be identified.
  • Submit the form online – once you click “Submit Form,” you will be redirected to the confirmation page.
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